Reduce fraud in a chain of restaurants

The issue

The management of this restaurant chain knew fraud was an important issue. dgenious was able to measure and substantially reduce it.

The fraudsters were quite creative. Tickets opened and never closed again, non-typed items, tickets cancelled just before payment…

The solution

It is not easy to pin a fraudster on 1 ticket, but a rigorous and comparative analysis of all tickets from all points of sale and all cashiers reveals patterns that help unmask them.

dgenious connects in real time to the POS system and allows easy analysis of the details of operations by employee.

“Based on the analysis, the chain changed which operators were allocated to the cashier and did set up new organization rules, resulting is a significant decrease of fraud.”

Connected systems: tcpos POS

tcpos Reporting; tcpos BI; tcpos Business Intelligence