Who we are
dgenious redefines business intelligence for point of sales. Our next-generation analytical SaaS solution helps organizations leverage the value of their sales data in real-time and boost their operational development.
Headquartered in Brussels with a presence in Europe, we are building a team with a passion for innovation and data intelligence. dgenious was founded in 2018 and is used by dozens of companies throughout Europe.
At dgenious, our team is the foundation of our success. Join a people-centric culture that is fast-paced and rewarding: you’ll have the opportunity to work with some of the most talented people in the industry who value innovation, integrity, and teamwork.
Data intelligence is our passion – So are our people! Be kind, humble & trustworthy – and always run the extra mile.
Who we are looking for
We are looking for an engaged and passionate Customer Success Officer based in our office in Brussels. You are curious, possess strong interpersonal skills and have broad expertise in customer support, customer training, customer satisfaction as well as a natural interest for translating raw data numbers into concrete calls to action. You will play a major part in supporting our rapidly growing customer base to help their businesses grow with dgenious.
What you’ll do
- Be the primary operational point of contact for our customers
- Manage customer onboarding so they can extract the most added value from their dgenious subscription
- Respond to user requests, identify and analyse problems, find solutions
- Organize and manage the dgenious knowledge base so that more customers find answers to typical questions on their own
- Proactively monitor account activity, consolidate, deliver and help implement best practices for your customers
- Work closely with the dgenious Sales and R&D teams to meet customer goals and identify business opportunities
- Develop new ways to increase customer adoption and satisfaction
- Contribute to the constant improvement of our processes, best practices and tools
- Gather customer product feedback to help shape and define the product roadmap
- Bring in new ideas to delight our customers
What you’ll bring
- You are fluent in French and English with good verbal and written communication skills
- You can work autonomously and you are very well organised
- You have a good sense of logic and an interest in reporting
- You have good presentation skills
- You are a good communicator, build lasting relationships, and a passion for consistently providing a great customer experience
We know that success comes from smart work and deserves to be recognized and rewarded.
We value people who are bold, ambitious, collaborative and customer-centric. Even better, the ones who know how to work hard & have fun at the same time. We’re a team of highly driven people, with a great sense of human connection and a clear focus.
If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B scaleups, then dgenious is the company you are looking for!
dgenious offers a unique work environment and the chance to collaborate with diverse teammates across continents. We’ll provide freedom and tools to allow you to thrive at your best, and foster an environment you can do it in.
What’s in it for you
- Key moment to join dgenious in terms of growth and opportunities
- Competitive salary and advantages, based on experience
- Possibility to work remotely and flexible hours
- Fast-learning environment, entrepreneurial and strong team spirit
- An incredibly diverse team of doers
- Brand new offices located in Silversquare avenue Louise, Brussels (near Bois de la Cambre)
Interested in a new challenge? Drop us an email at g.helsmoortel@dgenious.com or LinkedIn message with your CV.